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    Refund Policy

    At FortuneFindz, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a refund under the following terms and conditions:

    1. Refund requests must be made within 7 days of the order being placed.
    2. To be eligible for a refund, the product must be:
      • Unused and in its original packaging.
      • Returned in the same condition as received.

    How to Request a Refund

    1. Contact our customer service team at support@fortunefindz.com.
    2. Provide the following information:
      • Your order number.
      • Reason for the refund request.
      • Any supporting details or photos if the item was damaged or defective upon arrival.

    Refund Process

    1. Once we receive your refund request, our team will review it and respond within 2 business days.
    2. Approved refunds will be processed as follows:
      • If the product needs to be returned, you will be provided with return instructions.
      • Upon receiving and inspecting the returned item, we will issue a refund to your original payment method.
    3. Refund processing times may vary depending on your payment provider but typically take 5-7 business days.

    If you have any questions about our refund policy, please don't hesitate to reach out. We’re here to help!Β