Refund Policy
At FortuneFindz, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a refund under the following terms and conditions:
- Refund requests must be made within 7 days of the order being placed.
- To be eligible for a refund, the product must be:
- Unused and in its original packaging.
- Returned in the same condition as received.
How to Request a Refund
- Contact our customer service team at support@fortunefindz.com.
- Provide the following information:
- Your order number.
- Reason for the refund request.
- Any supporting details or photos if the item was damaged or defective upon arrival.
Refund Process
- Once we receive your refund request, our team will review it and respond within 2 business days.
- Approved refunds will be processed as follows:
- If the product needs to be returned, you will be provided with return instructions.
- Upon receiving and inspecting the returned item, we will issue a refund to your original payment method.
- Refund processing times may vary depending on your payment provider but typically take 5-7 business days.
If you have any questions about our refund policy, please don't hesitate to reach out. Weβre here to help!Β
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